Refund policy

Because every piece is an original, one-of-a-kind work shipped directly from the artist (not held in our own inventory), we're not able to offer general "change of mind" returns the way a retailer selling stocked, identical items can — once a piece ships, the artist can't simply restock it. All sales are final, with two exceptions: the artwork arrives damaged in transit, or the artwork received is materially different from its listing ("not as described"). Both are covered by a full refund or replacement at no cost to you.

Damage & misrepresentation claims

Report the issue within 7 days of delivery to support@odara.gallery, with your order number, clear photos of the artwork, and photos of the packaging/shipping box as received. We'll review the claim with the artist, typically within 2-3 business days. Approved claims are resolved by your choice of a full refund, replacement (if available), or partial refund/repair credit for minor damage. Claims submitted after 7 days, or without photo documentation, may not be eligible — please don't dispose of packaging until your claim is resolved.

What doesn't qualify

• Change of mind, or the piece looking different in person in ways consistent with normal variation in an original, handmade work (screen color rendering, texture, brushwork, etc.)
• Artwork that has been altered, framed, stretched, hung, or otherwise handled after delivery
• Custom or commissioned pieces once production has started

Order cancellations

You can cancel an order for a full refund any time before the artist ships it. Once a tracking number has been issued, the order is in transit and the terms above apply. Contact support@odara.gallery immediately if you need to cancel — we'll do our best, but can't guarantee we'll catch it before handoff to the artist.

Refunds

Approved refunds are issued to your original payment method within 5-10 business days of approval. International refunds may be subject to currency conversion at the time of processing.

If something's wrong, talk to us first

We want to make it right — contact us at support@odara.gallery before filing a chargeback or dispute with your bank or card provider. Most issues can be resolved faster and more completely through us directly than through a bank dispute.

Where you're buying from

Odara Gallery is registered in Georgia and sells to collectors worldwide, including the United States, the European Union, and the United Arab Emirates. Where the mandatory consumer protection law of your own country grants you rights beyond this policy — for example, a statutory withdrawal period for online purchases in the EU or UK — those rights apply in addition to, not instead of, this policy.